Customer Service

Chatsworth, CA

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Description

Customer Service Representative

Location: Chatsworth, CA
Salary: $19.00 per hour
Schedule: Full-time, Monday–Friday, 8:00 AM – 4:00 PM (some Saturdays required)

Position Overview

We are seeking a dependable and customer-focused Customer Service Representative to serve as the primary liaison between our clients and our company. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering excellent customer experiences.

Key Responsibilities

Act as the main point of contact between customers and the company
Ensure all customer calls are returned promptly, even when service scheduling is limited
Collaborate closely with the customer service team to support daily operations
Address customer inquiries, concerns, and complaints in a professional manner
Escalate unresolved issues to management as needed
Document and report customer interactions, complaints, and trends
Meet with clients in person at the factory when necessary
Coordinate and maintain the daily service schedule for three technicians
Prepare and organize paperwork required for daily service operations
Generate invoices for billable services and work closely with the accounting team
Update customer and service information in Market Sharp
Partner with the factory team to ensure rework items and service materials are completed on time

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Strong interpersonal and communication skills
Excellent organizational and time management abilities
Ability to think both creatively and analytically when solving problems
Knowledge of company products and services (or ability to learn quickly)
Detail-oriented with the ability to manage multiple tasks simultaneously