Job Opening: O’neill Vintners & Distillers –

Customer Service Representative – Winery

Position Title: Customer Service Representative
Industry: Wine Production & Distribution
Location: [Location]
Schedule: Full-Time
Pay: DOE

About the Role

We are seeking a dedicated and professional Customer Service Representative to join our winery team. This role serves as the primary point of contact for customers, distributors, and internal departments, ensuring orders are processed accurately and customer expectations are exceeded. The ideal candidate is organized, solution-oriented, and thrives in a fast-paced production and distribution environment.

Key Responsibilities

• Provide exceptional customer service via phone, email, and in person.
• Process sales orders, purchase orders, and shipment requests accurately.
• Coordinate with production, warehouse, and logistics teams to ensure timely order fulfillment.
• Monitor inventory availability and communicate product status to customers.
• Research and resolve order discrepancies, shipping issues, and customer concerns.
• Maintain accurate customer records and documentation.
• Generate reports and assist with inventory and order tracking.
• Collaborate with internal departments to ensure a seamless customer experience.
• Support winery visitors, distributors, and retail customers as needed.