Job Opening: Service Desk Coordinator
Description
Now Hiring: Customer Service / Call Desk Coordinator
Irvine, CA | $19 – $22/hr | Monday-Friday | 8:00 AM – 5:00 PM
Looking for a stable administrative opportunity with room to grow? Join a dynamic team where you’ll be the key point of contact between customers and field service operations.
Key Responsibilities
- Answer incoming customer calls and create service tickets
- Manage and update customer ticket queues
- Route calls and service requests to the appropriate teams
- Coordinate communication between customers and Field Engineers
- Schedule and coordinate onsite service visits
- Follow up on open tickets to ensure timely resolution
- Enter daily transactions and maintain accurate customer records
- Log customer interactions and sales calls in company software
#nowhiring
Qualifications
- Experience entering daily transactions, updating customer profiles, and logging sales calls in company software
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Experience working in a small team environment
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- Customer service experience preferred
- Basic knowledge of business phone systems, including call transfers and conference calling
- Training provided