Bilingual Customer Service Representative

Location: Union City, CA

Schedule: Monday–Friday

Pay: Based on experience

We are seeking a professional and customer-focused Bilingual Customer Service Representative to assist customers, process orders, and provide administrative support in a fast-paced environment.

Responsibilities

• Respond to customer questions by phone and email
• Enter and process customer orders accurately
• Provide updates on orders, deliveries, and account information
• Resolve customer concerns promptly and professionally
• Maintain accurate customer records and documentation
• Coordinate with internal departments to meet customer needs
• Perform general administrative and data-entry duties

Requirements

• Bilingual English/Spanish required
• Previous customer service or office experience
• Strong communication and problem-solving skills
• Excellent attention to detail and organization
• Proficiency with Microsoft Office and email
• SAP experience is a plus
• Ability to manage multiple priorities professionally