Job Opening: Client Service Associate

Job Title: Client Service Associate
Pay: $21/hour (DOE)
Schedule: Monday–Friday, 8-hour shifts

Job Summary

We are seeking a detail-oriented and customer-focused Client Service Associate to support our Client Services Department. This role involves clerical support, customer communication, and coordination of service requirements to ensure a high level of client satisfaction.

Key Responsibilities

• Provide administrative and clerical support to the Client Services Department, including data entry and general office duties
• Assist in coordinating all phases of client service requirements, including:
  • Reviewing client specifications
  • Creating work orders
  • Preparing internal documentation
  • Developing customer samples
  • Tracking project milestones
• Communicate with customers via phone and email to answer questions and confirm important details such as:
  • Order information
  • Tracking numbers
  • Login and password assistance
  • Shipping costs
• Perform filing, scanning, and maintain organized records
• Collect and manage returned mail data as needed

Qualifications

• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Basic computer proficiency (data entry, email, document management)
• High attention to detail and accuracy
• Ability to work independently and as part of a team
• Previous administrative or customer service experience is preferred