Job Opening: Client Service Coordinator

Job Title: Client Service Coordinator

Location: Napa, CA
Schedule: Monday–Friday
Employment Type: Temporary Opportunity

Pay rate: $23.00 (DOE) 

Position Summary:

The Client Service Coordinator supports daily office operations while providing a high level of customer service and client support. This role requires strong organizational skills, attention to detail, professionalism, and the ability to manage multiple administrative tasks in a fast-paced environment.

Qualifications:

• Familiarity with general office procedures through formal training or equivalent experience
• Previous office experience preferred, but not required
• Computer literate with working knowledge of Microsoft Office (Word, Excel, Outlook)
• Strong data entry skills
• Excellent organizational and interpersonal skills
• Ability to maintain a high degree of confidentiality
• Commitment to providing exceptional customer service and client relations

Roles and Responsibilities:

General Office Duties:

• Check voicemail and return calls as needed
• Monitor multiple email inboxes throughout the shift and respond professionally to client inquiries
• Greet and assist incoming visitors, clients, and staff
• Answer incoming calls and direct them to the appropriate staff as needed
• Ensure all outgoing mail is prepared and ready by 1:00 PM daily
• File signed Bills of Lading (BOLs), Inventory Notices (INs), and inventory movement forms accurately
• Clean and sanitize office areas and supplies as needed
• Assist with special projects as assigned (e.g., excise tax preparation, spreadsheet reconciliation)

Receiving Wine Shipments:

• Verify incoming Bills of Lading to ensure compliance with requirements and standards
• Create new SKUs/item codes for incoming wine products
• Receive wines into NetSuite under the appropriate tax classification

Order Processing:

• Process customer orders through NetSuite
• Stage orders for warehouse associates and order pullers
• Ensure accuracy and timeliness of order entry and documentation