Job Opening: Cemetery Services Representative

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Office Assistant Needed in East Los Angeles

Work Schedule:

• Full-time: Monday to Friday, 8:00 am – 5:00 pm
• Part-time: Monday to Friday, 11:00 am – 3:00 pm or 10:00am -2:00pm 

Job Description:

We are seeking an Office Assistant to join our team in East Los Angeles. The Office Assistant will provide information and assistance to cemetery patrons, handle billing-related tasks, and support general office operations.

Responsibilities:

• Assist cemetery patrons with contracts, billing inquiries, and problem resolution.
• Enter payments into patron accounts and maintain Credit Card and ACH files for monthly payments.
• Contact patrons regarding past due accounts and provide assistance as needed.
• Support and guide other cemetery staff in various locations.
• Generate and distribute reports, reconcile statements, and adjust accounts as required.
• Assist patrons with claims and process corrections for contracts, invoices, and other documents.
• Serve as a liaison between patrons and Catholic Cemeteries, resolving billing issues and directing inquiries to appropriate personnel.
• Coordinate with other departments and cemetery staff to address and resolve problems.
• Respond to patron questions and complaints via telephone and written communication, escalating non-routine or serious issues to the Senior Patron Services Representative or supervisor.
• Maintain records, prepare reports, and perform various clerical duties such as typing, filing, and mail sorting.
• Operate office equipment including computers, typewriters, calculators, copiers, and fax machines.
• Perform other duties as assigned.

Benefits: 

• Weekly pay with direct deposit
• Medical, dental, and vision benefits