Job Opening: Customer Service
Description
NOW HIRING
Customer Service Representative
Love Your Job and the People You Work With!
Looking for a good paying job with benefits in the growing field of Customer Service? If you enjoy helping others and are looking to bring your experience to a great company that treats its people like family, then consider joining us at Select. Enjoy competitive pay, benefits, and free online skills training to help you advance your career!
Pay Rate $20.00 hour
Schedule: Full Time, Monday-Friday: 8am-5pm
As a Select Customer Service Representative, We Offer You:
- Paid weekly (Direct Deposit or ATM Debit Card available)
- Access to health benefits and retirement plan
- A personal recruiter to help with job searches and assistance when at work!
- FREE ONLINE skills training
Customer Service Responsibilities:
- Sales order process
- Coordinates shipping schedule and schedules appointments with carrier/customers.
- Work closely with Shipping team to resolve any shipping issues.
- Support outside Sales team with verifying inventory and/or help pull samples for new and existing projects.
- Process and follow up customer complaints.
- Maintain freight quotes and maintain relationships with trucking companies.
- Maintain Sales order reports daily to ensure orders are released timely, where product is ready, and customers are contacted (all orders)
- Process storage charges for all orders which have surpassed maximum storage timeframe.
- Maintains a positive problem-solving approach and positive relationships within the team environment. Creates reports to share information and knowledge as required.
Performs other related duties as assigned.
SKILLS, KNOWLEDGE AND ABILITIES:
- Able to communicate effectively and professionally in English.
- Excellent written, verbal, and listening skills.
- Excellent knowledge and experience in Word, Excel, Outlook
- Ability to adapt to new processes, products and technologies as required.
- Ability to calculate pricing, freight rates, sales analysis, etc.
- Ability to work within a fast-paced, deadline driven, multi-discipline environment.
- Ability to multi-task, set priorities identifies and addresses problems and meets deadlines.
- Ability to work effectively with a team in a wide array of plant personnel ranging from hourly employees to senior management.