San Diego, CA

Hybrid 3-5 days in office; Up to 2 days remote

The role of the Order Specialist is responsible for processing orders from various sources: web, phone, & email. Specialists will be able to communicate well to both internal and external clients about available products and status of any order.

? Accurately process and complete orders

? Assists with the processing and troubleshooting

? Ability to navigate through Mertex, Traffic Cop, SalesForce, Google Drive, Excel

? Help manage Service, Samples, International and personal email inboxes

? Manage personal email inbox

? Provides timely responses to customer needs, inquiries, and concerns

? Assist customer service with phone, email or web-based concerns and questions

? Develop relations with sales reps

? Maintains a 24 hour turnaround time from PO receipt (with complete information) to order processed.

? Maintains a 12 hour turnaround time for Sample orders.

? Maintains a 3 hour email response time.

? Open to other tasks and duties as directed by the Manager