Northridge-Chatsworth, CA

Customer Service Representative

Location: Chatsworth, CA
Salary: $19.00 per hour
Schedule: Full-time, Monday–Friday, 8:00 AM – 4:00 PM (some Saturdays required)

Position Overview

We are seeking a dependable and customer-focused Customer Service Representative to serve as the primary liaison between our clients and our company. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering excellent customer experiences.

Key Responsibilities

• Act as the main point of contact between customers and the company
• Ensure all customer calls are returned promptly, even when service scheduling is limited
• Collaborate closely with the customer service team to support daily operations
• Address customer inquiries, concerns, and complaints in a professional manner
• Escalate unresolved issues to management as needed
• Document and report customer interactions, complaints, and trends
• Meet with clients in person at the factory when necessary
• Coordinate and maintain the daily service schedule for three technicians
• Prepare and organize paperwork required for daily service operations
• Generate invoices for billable services and work closely with the accounting team
• Update customer and service information in Market Sharp
• Partner with the factory team to ensure rework items and service materials are completed on time

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• Strong interpersonal and communication skills
• Excellent organizational and time management abilities
• Ability to think both creatively and analytically when solving problems
• Knowledge of company products and services (or ability to learn quickly)
• Detail-oriented with the ability to manage multiple tasks simultaneously

Kickstart Your Tech Career – Now Hiring IT Support in Moorpark, CA

Are you passionate about technology and love solving problems? Join a growing team where your skills make an impact every day. We’re looking for a reliable and driven IT Support professional ready to deliver top-tier technical assistance and keep systems running smoothly.

Position: IT Support

Location: Moorpark, CA

Schedule: Full-Time

Primary Duties and Responsibilities

• Troubleshooting & Technical Support:
  Diagnose and resolve hardware, software, and network-related issues in a timely and professional manner. Serve as the first point of contact for technical support requests, providing help desk assistance to end users.

• System Maintenance & Monitoring:
  Perform routine system updates, patch management, and proactive system monitoring to ensure optimal performance and uptime.

• Installation & Configuration:
  Set up, configure, and deploy computers, printers, mobile devices, and required software applications. Ensure all equipment is properly installed, tested, and ready for end-user productivity.

• User Account & Security Management:
  Manage user accounts, permissions, and access controls in alignment with company policies. Support security measures to protect systems, networks, and data.

• Infrastructure Support:
  Assist in maintaining Windows desktop and server environments while supporting core networking components.

Required Skills and Qualifications

Technical Skills:

• Working knowledge of Windows operating systems (desktop and server environments)
• Familiarity with Microsoft 365 and Active Directory
• Experience with hardware troubleshooting and device configuration

Other Qualifications:

• Strong problem-solving and communication skills
• Ability to work independently and in a team environment
• Attention to detail and strong organizational skills
• Customer-focused mindset with a professional attitude

Benefits

• Competitive weekly paycheck
• Health, vision, and dental insurance
• Free online skill training and education programs
• Opportunities for career growth and advancement
• Supportive team environment with hands-on experience

Join a team that values your technical expertise and invests in your growth. Apply today and take the next step in your IT career.

#nowhiring