Albuquerque, NM

Select Staffing is looking for Customer Service Rep's for an Ambulance Service Co.

Temp to hire

Hours can vary from 6:30a to 6:30pm

Mon-Fri.

$17-18 an hour DOE

Responsible for providing customer service  regard to scheduling appointments, referrals, messaging, and maintaining demographics. Ensure callers receive service excellence when responding to telephone, written,  Online, E-Business, chat, and in person inquiries.

Responsibilities:

 *Respond to incoming calls and outgoing calls routed through skill-based technology to meet quality standards and performance measurements.  Is ready to take calls at the scheduled time, and spends the appropriate amount of time taking calls throughout their shift to resolve contacts on initial encounter. Conducts outbound calls as required and meets established quality/quantity guidelines.

 *Develop and maintain positive customer or partner relationships. Maintains prescribed standards of quality in all research, customer and partner contacts/service functions and promotes customer satisfaction/loyalty through quality contact and timeliness of responses, achieves quality audit results as required.

 *Assists in the development of documentation of process and procedures into functional process improvements to enhance overall level of service to our customers and partners.  Uses the Improvement model, identifies patterns in call inquiries/grievances, conducts root cause analysis in resubmitted and adjusted claims and reports to management team.

 *Research inquiries/special projects as requested and responds to customer, partner or other business units to ensure accuracy of benefit interpretation with results of research and resolution and within required timelines. 

 *Participates as an effective and active team member both individually and in a team environment. Participates in a value-added manner as a team member to internal teams as well as other process improvement teams (i.e. QCC) and initiatives.

 *Record all calls, mail, email, faxes, walk-in encounters, etc. in appropriate databases to provide meaningful, accurate data for analysis and reporting.

 *Assist in coordinating (when necessary) meetings with customers or partners for training, contracting, and reporting.

 *Perform other functions as required.

#nowhiring

Job Requirements:

Requirements: 

• One to three years office experience.
• Demonstrated ability to communicate effectively  via telephone with members, and office staff. 
• Written?communication skills as well as business writing and presentation skills are required. 
• Requires strong organizational skills.
• Requires ability to retain plan details and basic medical terminology. 
• Must be able to work cooperatively with other?employees and function under pressure. 
• Demonstrated ability to sustain quality standards. 
• Must be able to provide ability to type 40 WPM with 90% accuracy.