Oceanside, CA

Great company located in Carlsbad is looking for an enthusiastic Customer Support Supervisor to provide outstanding customer service and sales support and create customer service protocols.

Duties and Responsibilities:

• Develop new processes to enhance the Customer Support Experience and establish metrics to measure the performance of the Customer Support Team.

• Lead and grow our Customer Support Team with a focus on professional development

• Communicate effectively in a professional, respectful, and persuasive manner to facilitate the timely and thorough resolution of Customer claims via both phone and email

• Accurately and thoroughly document all activities and communications in ZenDesk

• Strong customer service skills with the ability to take initiative and responsibility for addressing internal/external Customer concerns •

Assist with account issues including order tracking, missing product, and returns/exchanges on orders

• Assist customers with placement of orders, refunds or exchanges and process Sales Orders and Credit Memos as necessary '

• Ability to examine all information completely to identify everything that is relevant and all potential impacts • Communicate with management to resolve problems and expedite resolution of issues

• Maintain current knowledge of marketing and sales promotions 

Payrate : Depend on Experience