Branch No: 80018-6198
8960 Corbin Ave
Northridge, CA 91324
Phone: (818) 885-5775
Base Pay: 15.00 per HOUR
Responsibilities: Respond to emailsAddress and handle all returns & exchangesSocial Media message replies on Instagram & Tik TokLocate orde...
Respond to emails
Address and handle all returns & exchanges
Social Media message replies on Instagram & Tik Tok
Locate orders to make size changes or address changes
Respond to Instagram comments and reach out to upset customers and resolve any issues
Going above and beyond to satisfy all customers
Constantly communicating customers concerns to management
Respond to website visitors via live chat
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Completing any side tasks that the customer service manager needs
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Due to the effects the Coronavirus is having on our community, our office is working remotely. We are still interviewing and hiring! You can complete an application online, and we will now do interviews over the phone and/or by video.
Thank you for contacting us. We will reach out to you within the next 24 hours.