Branch No: 80068
Chula Vista, CA 91911
Phone: (619) 426-6815
Base Pay: Paid Weekly
Do you have Sea Freight experience? If so, we have the job for you! We're hiring for experienced Sea Freight for a Custom Brokerage compa...
Do you have Sea Freight experience? If so, we have the job for you! We're hiring for experienced Sea Freight for a Custom Brokerage company in the Otay Mesa area.
• Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction
• Shipment Management Qualification and entry of Customer orders into Operational process
• Complaint Management
• Support Customer Development & Maintenance
• Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience
• Profit Maximization – avoid additional costs & expenses due to internal service failure
• Financial Excellence & Development
• Quotation Management: Qualification of Customer inquiries, provide specific quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)
• Customer onboarding: Inclusion and transfer of customer requirements into company systems (Business & Customer profile).
• Customer Data Management: Maintenance and integration of customer data.
• Customer Relationship Management: Knowledge Exchange with Sales
• Establishing and building Customer relationships (Sales support)
• Reporting (refining and reviewing Customer requested reports generated from specific company Systems)
• Care & Follow up on first orders & document Customer Feedback
• Have fun & stay engaged
Apply Now More Info
Due to the effects the Coronavirus is having on our community, our office is working remotely. We are still interviewing and hiring! You can complete an application online, and we will now do interviews over the phone and/or by video.