Chula Vista, CA

Do you have Sea Freight experience? If so, we have the job for you! We're hiring for experienced Sea Freight for a Custom Brokerage company in the Otay Mesa area.

Job Duties:

• Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction

• Shipment Management Qualification and entry of Customer orders into Operational process

• Complaint Management

• Support Customer Development & Maintenance

• Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience

• Profit Maximization – avoid additional costs & expenses due to internal service failure

• Financial Excellence & Development

• Quotation Management: Qualification of Customer inquiries, provide  specific quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)

• Customer onboarding: Inclusion and transfer of customer requirements into company systems (Business & Customer profile).

• Customer Data Management: Maintenance and integration of customer data. 

• Customer Relationship Management: Knowledge Exchange with Sales

• Establishing and building Customer relationships (Sales support)

• Reporting (refining and reviewing Customer requested reports generated from  specific company Systems)

• Care & Follow up on first orders & document Customer Feedback

• Self-Development

• Have fun & stay engaged