Questions? 1-844-864-0634

Branch No: 80068
1689 Broadway
Suites 101
Chula Vista, CA 91911
Phone: (619) 426-6815

Available Positions

Sea Logistics Customer Care Specialists

Chula Vista CA

Base Pay: Paid Weekly

Do you have Sea Freight experience? If so, we have the job for you! We're hiring for experienced Sea Freight for a Custom Brokerage compa...

Do you have Sea Freight experience? If so, we have the job for you! We're hiring for experienced Sea Freight for a Custom Brokerage company in the Otay Mesa area.

 

Job Duties:

• Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction

• Shipment Management Qualification and entry of Customer orders into Operational process

• Complaint Management

• Support Customer Development & Maintenance

• Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience

• Profit Maximization – avoid additional costs & expenses due to internal service failure

• Financial Excellence & Development

• Quotation Management: Qualification of Customer inquiries, provide  specific quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)

• Customer onboarding: Inclusion and transfer of customer requirements into company systems (Business & Customer profile).

• Customer Data Management: Maintenance and integration of customer data. 

• Customer Relationship Management: Knowledge Exchange with Sales

• Establishing and building Customer relationships (Sales support)

• Reporting (refining and reviewing Customer requested reports generated from  specific company Systems)

• Care & Follow up on first orders & document Customer Feedback

• Self-Development

• Have fun & stay engaged

 

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Due to the effects the Coronavirus is having on our community, our office is working remotely.  We are still interviewing and hiring! You can complete an application online, and we will now do interviews over the phone and/or by video.