Buena Park, CA

Manufacturing company in the city of Norwalk is looking for an experience Customer Service to join their well establish company This a great opportunity for someone with Customer Service  in Manufacturing.  The position is responsible for handling all customer inquiries including and will be working closely with the accounting and sales team 

• Customer service 
• quotations,
• order processing,
• customer follow-ups,
• Read Blue prints  

ESSENTIAL DUTIES AND RESPONSIBILITIES Handle heavy phone traffic in a professional, accurate, and efficient manner. Respond to and investigate customer inquiries, concerns, and issues via phone, fax, and email in a timely and courteous manner. Receive, record, and route customer orders/changes in the appropriate manner. Be proactive and communicate sales order issues to customers prior to promise dates. Work closely with purchasing to support desired ship dates. Answers customer inquiries and provide appropriate technical and/or product related information or direct such issues to the appropriate personnel

If interested please apply in person at 6131 Orangethorpe ave Suite120 Buena Park Ca 90620 or call 714-551-0459 or send resume to ronald.martiz@resourcemfg.com

We are looking for a Full-Time Bandsaw or Shear Operator.

This role is Monday-Friday 8:00AM - 4:30 PM and occasional overtime is necessary.

This is a physically demanding position that requires being on your feet.

Responsibilities:

Familiar with operating horizontal band saws such as Hyd-mech, HEM, Doall, or Behringer OR mechanical/hydraulic operated sheet/plate shears such as Cincinnati, Wysong, or Accurshear. • Machine operators will place inventory from staging racks or from pulled inventory onto machines using overhead cranes and/or forklifts. • Machine operator will calibrate or input dimensions for each order using tape measures or NC control panel on each machine. After cutting is complete for a specific order, machine operator will submit paperwork for quality assurance inspection and then package material once approved. • Throughout the process, machine operator must maintain accountability and control for inventory through the use of tag/bar code system.

Compensation: Starting at $15.00 to $17.00 per hour depending on experience

*Knowledge in production operations, inventory, quality experience, etc. *Microsoft Office - Excel, Word, and Outlook *Audit experience *SAGE Experience a plus *BOM input knowledge a plus

*Loading and Unloading *Furniture Assembly *Shipping and Receiving

*Excellent Alpha/numeric Data Entry skills

*Basic MS Excel knowledge

*Microsoft Office knowledge

*Customer Service

*Production experience

Hours:

1st shift 6am-2:30pm 

Lead Management ·

Qualify Leads ·

Forward Leads to sales channel partners (manufacturer reps or distributors) ·

Follow up on direct territory leads ·

Follow up on leads given to sales channel partners ·

Maintain CRM database integrity (setup contacts, sales opportunities and link quotes & correspondences in CRM)

Application Engineering & Quote Preparation ·

Obtain complete and accurate application guide info.

· Conceptualize system requirements to optimize performance via the use of sizing program to design application solution (size, select and quote a system solution) ·

Prepare “competitive” quotes ·

Prepare conceptual drawing ·

Write up quote package · Deliver quote · Follow up on quotes ·

Optimize the ROI in Sonic’s quoting efforts (assist with setup and conduct sample testing) Order Taking & Entry ·

Ensure customer is ordering the right product and the product is delivered on time ·

Serve as liaison with Production and Collections ·

Prepare export documentation if required Customer Service & RMA Administration · Administer & process Sonic’s return, Performance Guarantee and Warranty programs · Provide technical support by troubleshooting customer’s Sonic equipment issues · Ensure customer’s satisfaction in their buying experience with Sonic · Serve as customer service liaison with the customer for Sonic Sales Admin Support · Answer incoming sales inquiry phone calls · Sales Order entry and sending of order acknowledgements · Provide CRM admin support as directed by supervisor · Special projects as assigned

*Maintain the warehouse by sweeping and mopping *Clearing the pathways *Maintaining the break room areas *Experience with floor machines *Bilingual English and Spanish

Department: Regulatory Position Regulatory Coordinator Position Overview: The primary responsibility of the Registration Coordinator will be to initiate product registration for new countries and update status of in-process registrations. Coordinator will interact closely with international representatives at the customer/distributor and government level. Responsibilities include but not limited to the following: Primary Responsibilities: ? Confirm with customer necessary documentation for product registration ? Organize and document all incoming and outgoing paperwork ? Interact with internal departments to obtain necessary documentation ? Prepare Certificate of Free Sale (CFS) o Process CFS through appropriate government institutions o Organize invoices ? Submit necessary documentation for product registration o SDS – Safety Data Sheet o Quantative/Qualitative Formula o CofA – Certificate of Analysis o Specification Sheet o Label copies Secondary Responsibilities: ? Assist with formulation/Ingredient list compilation ? Submit ingredient list’s to Marketing for artwork development ? Review artwork for accuracy with manager assistance ? Maintain an organized label system

*Checking in all associates, vendors, and guests whom park in the area *Guiding traffic in and out *Monitoring employees in and out of parking lot location *Flexible work schedule