Job Opening: Production Coordinator

Production Coordinator Role in Lake Forest, CA

7am03:30pm $23ph

SUMMARY: 

A positive team player with strong administration and communication skills.  A customer service champion with the ability to meet on-time order fulfillment and profitability by ensuring the company’s goals and objectives are being met.  This position will require the ability to oversee multiple lines of communication with internal and external customers. Actively ensure orders and paperwork are processed correctly and efficiently.  

DUTIES AND RESPONSIBILITIES:

• Review the following to ensure all orders are processed correctly and efficiently.
  • Daily customer purchase orders
  • Weekly open order reports from customer
  • Daily/Weekly Customer portals
• Manage A/R, including collections
  • Monitor and Collection on past due invoices
  • Prepare Monthly customer statements
  • Manage Credit Cards transactions
• Responsible for the processing of customer orders from entry to invoicing. This includes reviewing over 40+ customers, each with its own unique set of requirements from special labeling to EDI to billing. Effectively communicating these requirements to the floor.
• Assist in the creation and maintenance of customer files (routing guides, contact sheets, parts lists, etc.)
• Daily, weekly, monthly, and annual Sales Reports
• Oversee and maintain master schedule with order requirements and invoiced/shipped order information
• Responsible for handling and processing returns with management approval
• Blanket order processing, maintenance, and communication
• Provide verbal and electronic order confirmations to customers
• Work with Manager of Order Fulfillment on daily schedule and attend meeting as needed
• Direct company phone calls to internal team members.
• Responsible for coordination of companywide shredding of records over 7 years old
• Coordinate year end activities including Holiday initiatives, filing, reporting, etc. 

QUALIFICATIONS:

Organized, detail oriented, self-starter, comfortable communicating in person and by phone with internal and external customers, ability to multi-task, ability to successfully adapt to change. Able to think on their feet and work both independently and collaboratively with a team. 

Computer Skills: 

• Proficient in Office Suite: Microsoft Word, Excel, Power Point, Outlook,
• Proficient in Google Drive: Sheets, Docs
• HubSpot CRM, Sage, Acumatica, Adobe Suite, Squarespace a plus